1. Agreement and authority
The agreement is between 6 Five AB and the company or organisation that subscribes to, purchases or is authorised to use MAUDE. By creating an account, accepting an invitation, signing an order form or using the service, the user confirms that they are authorised to act for the relevant organisation and will use MAUDE only for legitimate business purposes.
2. The service
MAUDE may include CRM, customer and lead management, territory and route planning, product catalogues, barcode scanning, photo-assisted ordering, manual ordering, drafts, order history, customer-specific prices and assortments, Digital Showroom, creator workflows, notifications, commission management, reporting, integrations and offline access.
Available functionality depends on the customer plan, configuration, role, market, device and third-party availability. 6 Five AB may improve or modify the service and may make changes required for security, law, provider availability or service integrity.
3. Accounts and security
The customer is responsible for appointing administrators, assigning suitable roles, removing access when no longer required and ensuring that users comply with these Terms. Each user must protect credentials and devices, must not share access and must report suspected misuse promptly.
4. Role and territory restrictions
MAUDE may enforce access based on role, territory, customer assignment, market, assortment, company, account status and device session. Users must not attempt to bypass those restrictions.
5. Orders and transactions
6 Five AB is not normally the seller of products ordered through MAUDE and is not a party to the underlying product sale. Product availability, price, delivery, tax, returns, warranties and payment terms are determined by the relevant selling organisation.
Drafts, scans, Photo Order interpretations and reorder suggestions are not final orders until an authorised user completes the confirmation process. Users must review the final order before submission.
6. Customer-specific commercial data
Prices, assortments, discounts, pack sizes, minimum quantities and availability may vary by customer or market. The customer organisation is responsible for maintaining accurate commercial rules. Current information displayed at final review takes precedence over previous orders, cached data or photographed values.
7. Acceptable use
Users must not use MAUDE unlawfully, infringe rights, upload malicious code, access another tenant, bypass security, overload or scrape the service, reverse engineer it except where mandatory law permits, upload unauthorised content, unlawfully monitor individuals, or use automated output without appropriate human review.
8. Customer Data
The customer retains its rights in Customer Data and grants 6 Five AB the limited rights needed to host, transmit, process, display, secure and support that data. The customer is responsible for having the rights, permissions and lawful grounds needed to submit the data and instruct its processing.
9. Data protection
Each party must comply with applicable data-protection law. Where 6 Five AB processes personal data for the customer, the Data Processing Agreement applies. The customer is normally the controller for its customer, lead, employee, agent, creator, order and operational records.
10. Confidentiality
Each party must protect the other party’s non-public business, technical, security and commercial information and use it only for the agreement. Disclosure is limited to people who need the information and are bound by confidentiality obligations, unless disclosure is required by law.
11. AI-assisted features
AI-assisted output may be inaccurate, incomplete, outdated or unsuitable. The customer and user must review and verify output, maintain human oversight and avoid submitting unnecessary confidential or sensitive information. AI output is not legal, financial, tax or employment advice.
12. Mobile permissions and offline data
Some features require camera, photo, notification, location, storage or sharing permissions. A user may refuse or withdraw permission, but the affected feature may then be unavailable. Authorised information may be stored locally to support offline work. Business devices must be appropriately protected.
13. Digital Showroom and uploaded content
The customer is responsible for ensuring it has the rights and lawful basis required to upload, publish, distribute and share content. 6 Five AB may restrict content where reasonably necessary to address illegality, infringement, security risk or breach.
14. Integrations
Third-party services selected by the customer are governed by their own terms. 6 Five AB is not responsible for third-party availability, changes, data accuracy or security outside our control. An integration may be disabled where necessary for security, legal compliance or stability.
15. Fees and payment
Fees, billing periods and included functionality are stated in the applicable order form or subscription confirmation. Unless otherwise stated, fees are exclusive of VAT, charged or invoiced in advance and non-refundable except where required by law or expressly agreed.
16. Trials and beta functions
Trials and beta functions may be incomplete, limited or changed without notice and should not be used as the sole storage location for critical information.
17. Availability and support
6 Five AB aims to provide a reliable service but does not guarantee uninterrupted or error-free operation. Availability may be affected by maintenance, connectivity, app stores, hosting, maps, notifications, integrations or events outside reasonable control. Specific service levels apply only if separately agreed in writing.
18. Intellectual property
6 Five AB and its licensors retain all rights in MAUDE, its software, interfaces, designs, documentation, trademarks, databases, APIs, workflows and underlying technology. The customer receives a limited, non-exclusive, non-transferable right to use the service during the subscription term for internal business purposes.
19. Warranties
6 Five AB will provide the service with reasonable skill and care. Except as expressly stated, the service is provided without additional warranties to the extent permitted by law. We do not warrant that all errors will be corrected immediately, that Customer Data or AI output is accurate, or that third-party services will remain available.
20. Liability
Nothing limits liability that cannot lawfully be limited. Neither party is liable for indirect or consequential loss, including lost profit, revenue, anticipated savings, goodwill or business opportunity. Subject to mandatory law and any separately agreed terms, aggregate liability is limited to the fees paid or payable for the service during the twelve months preceding the event giving rise to the claim.
The limitation does not apply to fraud, wilful misconduct, gross negligence, payment obligations, unauthorised use of intellectual property, breach of confidentiality, or liability that cannot be excluded.
21. Suspension
Access may be suspended where reasonably necessary because of a security risk, unlawful use, material breach, overdue undisputed payment, legal requirement or risk to other customers or the service. Where reasonable, the customer will be notified and given an opportunity to remedy the issue.
22. Term and termination
The subscription continues for the period stated in the order form and renews as stated there. Termination rights may arise under the order form, for unremedied material breach, insolvency or where continued performance would be unlawful.
23. Export and deletion after termination
The customer should export information it needs before termination. Following termination, Customer Data will be returned, deleted or de-identified according to the agreement, Data Processing Agreement, documented instructions, legal retention obligations and normal backup cycles.
24. Force majeure
Neither party is liable for delay or failure caused by events beyond reasonable control, provided reasonable steps are taken to reduce the impact.
25. Changes
These Terms may be updated where reasonably necessary to reflect legal, security, technical or operational changes. Material changes will be communicated in advance where reasonably possible.
26. Governing law and disputes
The agreement is governed by Swedish law. The parties will first attempt to resolve disputes through good-faith negotiation. Unresolved disputes will be determined by the Swedish courts, with Malmö District Court as the court of first instance, unless another venue or arbitration has been agreed in writing.