Turn this workflow on only when the brand needs it.
← All solutions
CUSTOMER COMMUNICATOR
Customer Help Desk
Add a floating communicator and account-based message history so customers and staff buyers can speak directly with the tenant team.
Keep the customer-facing experience consistent with the storefront.
Let the add-on work alongside products, customers and tenant tools.
WHY IT MATTERS
A direct line between customer and store team.
Give logged-in customers and staff buyers a floating message button and a clear helpdesk history inside their account dashboard.
Activate
Enable the add-on from the module system.
Configure
Shape the workflow around the tenant and brand.
Grow
Add more modules when the system needs them.
VISUAL SYSTEM
Show the workflow, not just the feature.
PRICING
Choose the way you want to start.
Keep it simple: free, monthly or yearly — whatever fits the stage your brand is in.
Good for testing or smaller ongoing setups.
A middle step for brands that want a calmer billing cycle.
Best when this workflow is part of the long-term setup.
FAQ
A few things people usually want to know.
Short answers, so it is easier to understand how the add-on fits into the brand.
What is included in the Cookie / Help / Onboarding add-on?
It combines cookie-consent handling with a help layer, FAQ access and a floating onboarding or support entry point for storefront visitors.
Can tenants switch it on for their own site?
Yes. The idea is that it works like a modular feature the tenant can accept and activate for the storefront.
Can the support bubble show a real person?
Yes. The UI can use a support image or avatar to make the experience feel more trustworthy and human.
Where do support messages go?
The intended flow is that support requests land in the admin support area, so communication stays in one logical place.
Can the help content be changed?
Yes. FAQ items, onboarding guidance and support presentation should be manageable from the admin side.
START YOUR JOURNEY
Add this module when the timing is right.
Start with your work email and choose the domain you want for your new Maude space.